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Privacy Policy

1. Introduction

Welcome to Himalayan Homes (“we,” “our,” or “us”). We operate the Gumbadara View Homestay & Glamping website (the "Site"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a stay with us.

2. Information We Collect

We collect information that you voluntarily provide to us when you make a booking, contact us, or sign up for offers.

A. Personal Data

When you make a reservation or inquire about a stay, we may collect:

  • Identity Data: Name, date of birth, gender.

  • Contact Data: Email address, phone number, residential address.

  • Government ID: Copies of Aadhar Card, Passport, or Voter ID (Required by local law for all guests upon check-in).

  • Booking Details: Arrival/departure dates, number of guests, and special requests (e.g., dietary restrictions for meals).

B. Payment Data

We do not store your credit card or banking details on our servers. All payments are processed through secure third-party payment gateways (e.g., Razorpay, Stripe, UPI). We only receive confirmation of payment.

C. Technical Data

We automatically collect certain information when you visit the Site, including:

  • IP address.

  • Browser type and operating system.

  • Access times and pages viewed (to help us improve the user experience).

3. How We Use Your Information

We use the information we collect to:

  • Process Bookings: Manage your reservation, payments, and specific accommodation preferences (e.g., Homestay vs. Glamping Dome).

  • Communication: Send you booking confirmations, travel updates, or answers to your queries.

  • Legal Compliance: Maintain guest registers as required by local tourism authorities and police regulations.

  • Improvement: Analyze website traffic to improve our content and packages (e.g., Trekking & Trails).

4. Sharing of Information

We value your privacy and do not sell your data. We may share information only in the following situations:

  • Service Providers: With third-party vendors who help us operate (e.g., website hosting, email services, payment processors).

  • Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., local police or administration).

5. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception.

6. Cookies and Tracking

We use cookies to enhance your experience.

  • Functional Cookies: Required for the website to work (e.g., remembering your booking dates).

  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).

  • You can choose to disable cookies through your browser settings, though this may affect your ability to use the booking system.

7. Third-Party Websites

Our Site may contain links to third-party websites (e.g., tourism boards, map services). We are not responsible for the privacy practices or content of these third-party sites.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. All bookings must be made by a legal adult.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.

10. Contact Us

If you have questions or comments about this policy, you may email us at:

  • Email: [Insert Support Email]

  • Phone: [Insert Phone Number]

  • Address: Gumbadara View Homestay, [Insert Full Physical Address], West Bengal, India.